Return Policy:
We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
Eligibility Criteria:
To be eligible, ensure the item is unworn, unused, with tags, and in its original packaging. You need the receipt or proof of purchase.
Initiating a Return:
Contact us at sleepsmrtstore@gmail.com to start a return. If accepted, we'll provide a return shipping label and instructions. Items sent back without prior request won't be accepted.
Damages and Issues:
Inspect your order upon arrival. Contact us immediately for defective, damaged, or wrong items.
Non-Returnable Items:
Certain items are non-returnable, including perishables, custom orders, and beauty products. We don't accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.
Exchanges:
For exchanges, return the item and make a new purchase once the return is accepted.
EU 14-Day Cooling Off Period:
EU customers have a 14-day cooling-off period with the same eligibility criteria.
Refunds:
We will notify you within 10 business days upon receiving and inspecting your return. If approved, you'll be automatically refunded on your original payment method. Contact us at sleepsmrtstore@gmail.com if it takes more than 15 business days after approval.
